Software Recall Sept. 14, 2006 for All SegwaysSegway Inc. initiated a voluntary product recall to upgrade the software in Segway Personal Transporters. A bug can make the wheels suddenly reverse unexpectedly, which can lead to falling off and possible injuries.
Owners should contact the company at 800-750-6557 between 8 a.m. and 8 p.m. ET, Monday through Friday, or visit www.segway.com to register for a free software upgrade. No hardware changes are required. Owners outside the U.S. should contact the Segway authorized distributor in their country to learn how to obtain the free software upgrade.
The voluntary recall applies to all Segway PTs sold to date including all Segway PT i Series, e Series, p Series, XT, GT and i2 models. The Segway x2, not yet released, is not affected by this recall and all new shipments of the I2 are being shipped with the new software release.
Recall 2003The U.S. Consumer Product Safety Commission and Segway LLC have announced a voluntary recall to upgrade the software on all 6000 Segway Human Transporters (HTs) sold to date. People who continue to ride their Segway after getting a low power alert may discover that, oops, it slows down and they can fall off! They may also be at risk of falling when speeding abruptly - jack rabbit starts are not recommended on the Segway - or are going over an obstacle.
Three riders have fallen off their Segways under these conditions. Segway will upgrade the software to help prevent these "tragedies." The software controls the motor and gyroscopes on a Segway, the elements that make it a uniquely balanced and stable transporter. Riders stand on the Segway on a little platform between two wheels, and steer it by leaning forwards or back or turning the steering wheel. They have a top speed of 12.5 miles per hour.
Pedestrian advocates worry that these gadgets do not belong on the sidewalk with walkers, who typically walk at 2-5 miles per hour. Yet Segways are too slow to share the streets with cars and bicyclists. If they slowed to sidewalk speed, then it would be best for the health of the Segway rider to just walk and get in their minimum daily requirement of physical activity. As a result, the trend among the pedestrian community has been to push legislation to keep them off the sidewalks.
Segway LLC is directly contacting owners, who can call Segway LLC toll-free at 877-889-9020 between 8 a.m. and 8 p.m. Monday through Friday (ET) for information on how to receive a free software upgrade. They should have their serial number handy when they call - it is under the mat on the rear edge of the platform. This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
The fall hazard for the Segway seems minor at first glance, and the company urges riders to read the instructions and know the limitations of the machine. Segways are designed to be stable in most urban environments, but they are not all-terrain vehicles.